gamba Terms of Use
We at gamba operate a gaming platform serving users in jurisdictions where our services are legally permitted. Our terms outline your rights and obligations when you access gamba, create an account, deposit funds, participate in tournaments, and withdraw winnings. These terms are binding and apply to all users of our platform, whether you access gamba via desktop, mobile app, or browser.
Our gamba platform is available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, you may not access or use our services. Users are responsible for verifying their own compliance with local regulations before creating an account or depositing funds on gamba.
This document sets out the core principles governing our gamba service: account creation, identity verification, deposits and withdrawals, tournament rules, dispute resolution, and our liability limits. By using gamba, you agree to these terms in full.
Account creation and identity verification on gamba
To create an account on gamba, you must be of legal age in your jurisdiction and provide truthful, complete information during signup. We require your full name, date of birth, email address, and phone number. Our gamba system asks for identity documents (national ID, passport, or driver's licence) and proof of address (utility bill, bank statement, or government letter). We do not share these documents with third parties except where required by law or our payment processors.
Our gamba verification team reviews documents within 24–48 hours. If documents are unclear or incomplete, we notify you and request resubmission. Once verified, your account is fully active and you can deposit funds and participate in tournaments. If you do not pass verification, we decline your account and do not store your personal information beyond what is necessary for compliance record-keeping.
You must not open multiple gamba accounts. If we detect duplicate accounts from the same user, we close all associated accounts and may forfeit any balances. You are responsible for keeping your password confidential. We are not liable for unauthorised access if you share your password or fail to use strong credentials.
Deposits, withdrawals, and wallet management on gamba
Our gamba platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum deposits are our welcome offer for e-wallets and our welcome offer for bank transfers. Deposits appear in your gamba wallet within minutes for e-wallets and 1–2 hours for bank transfers. All deposits are non-refundable once processed and credited to your account.
Your gamba wallet displays your available balance, pending transactions, and 90-day transaction history. When you enter a tournament or draw on gamba, the stake is debited immediately and locked until results are published. Payouts (if any) are credited to your wallet within seconds of tournament close. Your wallet balance can be withdrawn or re-entered into future tournaments.
Withdrawals from gamba are processed to your original payment method. We do not process withdrawals on public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), during scheduled maintenance windows, or if your account is under review for compliance reasons. E-wallet withdrawals typically complete within business hours; bank transfers may take 24–48 hours. We reserve the right to verify your withdrawal request and may request additional documentation before processing.
Tournament rules and entry terms on gamba
We at gamba publish tournament rules, entry deadlines, and payout structures in advance on our platform. Each tournament (slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and togel draws) operates under fixed mechanics. Entry windows close strictly on time; entries submitted after the deadline are rejected and not charged. Once you enter a gamba tournament, you cannot withdraw your stake or cancel your entry.
Results on our gamba platform are calculated automatically by our systems. We do not manually alter odds, payouts, or outcomes. If a tournament is cancelled or delayed due to technical issues, we announce the change immediately and refund all entries to your gamba wallet. Disputed results are resolved by reviewing our server logs and providing evidence to affected users within 24–48 hours.
Our gamba tournaments are designed to operate transparently. Rules are published, entry windows are final, and results are immutable once generated.
Security and data handling on gamba
We at gamba use industry-standard encryption (SSL/TLS) to protect all communication between your device and our servers. Your password is hashed and never stored in plain text. Identity documents are encrypted and stored securely with access limited to verification staff. Payment information is tokenised by our payment processors and not retained on our gamba servers in full.
We recommend enabling two-factor authentication (2FA) on your gamba account. 2FA requires you to enter a code sent to your email or phone each time you log in from a new device or initiate a withdrawal. This prevents unauthorised access even if someone obtains your password.
Our gamba privacy policy (available on our website) details how we collect, use, and protect your personal data. We do not sell your data to third parties. We share data with payment processors only for legitimate transaction processing and with regulators where legally required. Your data is retained for as long as your account is active and for up to five years after closure for compliance and dispute resolution purposes.
Dispute resolution and liability on gamba
If you dispute a tournament result, withdrawal delay, or account issue on gamba, contact our support team via in-app messaging or email. Our team investigates and responds within 24 hours for urgent cases and 48 hours for standard inquiries. We base our resolution on account logs, server records, and transaction evidence. If we determine an error occurred, we correct it and credit your account. If we find no error, we explain our reasoning and you may escalate to our compliance team.
Our gamba liability is limited. We are not liable for indirect, incidental, or consequential losses (lost profits, opportunity cost, emotional distress). Our maximum liability for any single claim is the amount you deposited in the past 12 months. This limitation applies to all disputes, including breach of contract, negligence, or system failure.
We are not responsible for network outages, payment processor delays, or third-party service interruptions beyond our control. If you cannot access gamba due to your own internet connection, device, or software, we are not liable. We maintain platform uptime and publish maintenance windows in advance to minimise disruption.
Jurisdiction and changes to our gamba terms
These gamba terms are governed by the laws of the jurisdiction where we operate. By using our platform, you agree to exclusive dispute resolution through our gamba support process and, if necessary, arbitration rather than litigation. You waive the right to sue us in court for claims arising from your use of gamba.
Our gamba services are available only in jurisdictions where online gaming is legally permitted. We do not target users in regions where our services are prohibited. If you access gamba from a prohibited jurisdiction, we may close your account and forfeit any balance in accordance with local legal requirements.
We reserve the right to update these terms anytime. Changes are effective 30 days after publication. We notify all users by email when we update terms. If you disagree with new terms, you may close your gamba account and request a withdrawal of your balance within the 30-day window. Continued use of gamba after the 30-day period constitutes acceptance of updated terms.
Account closure and final rights on gamba
You may close your gamba account anytime by requesting account closure through your account settings or contacting our support team. We process closure within 24 hours and refund any remaining balance to your original payment method within 5 business days. Once closed, your account cannot be reopened; if you wish to use gamba again, you must create a new account and pass verification.
We may close your gamba account if you violate these terms, engage in fraudulent activity, provide false information, breach local laws, or create duplicate accounts. If we close your account, we may forfeit your balance as permitted by law and regulation. We notify you of account closure and provide a reason where possible.
These terms represent our commitment to transparency and fair dealing on gamba. If you have questions about any term, contact our support team. Your continued use of our gamba platform confirms your acceptance of these terms in full.
Related policies and documentation on gamba
Our gamba platform maintains several complementary documents alongside these terms. Our privacy policy details how we collect and protect personal data. Our Game Rules policy (where applicable by jurisdiction) outlines support resources. Our account recovery policy explains password reset and security procedures. All policies are available on the gamba website and linked from your account settings.
Users in Jakarta, Surabaya, Bandung, Medan, and Semarang, or those using payment methods like DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, are governed by the same gamba terms and policies. We do not apply regional variants or preferential treatment. All users have equal rights and obligations on our platform.